+39.0577.961501

Hotel Reservations  888.548.9429

+39.0577.967511 | 866.963.5005

Castello di Casole.

Hotel Policies

General:
Check-in:   Anytime after 3 p.m. (16.00 h)
Check-out: Anytime before 11 a.m. (10.00 h)
Early check-in and late-check-out, subject to availability at a charge.
Early departures will incur the total amount of the entire stay booked.
 
Deposit policy:
All reservations must be guaranteed by a credit card with the following Deposit Requirements:

17 March - 20 June:  A deposit is required at time of reservation equal to at least 30% of total reservation.

21 June - 30 September:  A deposit is required at time of reservation equal to at least 50% of total reservation.

1 October - 9 November:  A deposit is required at time of reservation equal to at least 30% of total reservation.

Cancellation policy:

The following policies are applicable to Castello di Casole Hotel stays only.  For Cancellation Policies applicable to stays in Casoles or Villas, click here.

- 17 March to 20 June and 1 October to 9 November:  Final payment for reservation is due eight (8) days prior to arrival and will be charged to the credit card on file.  Cancellations received by 6:00 p.m. (18.00 hours) local time nine (9) or more days prior to arrival will receive a full refund, less a Euro 50.00 handling fee.  Cancellations received after final payment is due are subject to forfeiture in full of the total reservation value.

- 21 June to 30 September:  Final payment for the reservation is due twenty-two (22) days prior to arrival and will be charged to the credit card on file.  Cancellations received by 6:00 p.m. (18:00 h) local time twenty-three (23) or more days prior to arrival are subject to forfeiture in full of the deposit.  Cancellations received after final payment is due are subject to forfeiture in full of the total reservation value.

- No Shows: Clients who do not show will be charged the entire length of stay booked, the total reservation value.

Children’s Policy:
Children up to 11 years old sharing with parents are free of charge.  Please note maximum occupancy below.
Baby cots are free of charge.
 
Extra Charges:
Extra bed: Euro 150.00 per day (maximum - one roll away per suite)
**Maximum occupancy per room is 3 people, inclusive of children.  Additional adjoining rooms may be requested.
 
Pet Policy:
Dogs or cats are allowed; maximum one pet under 10 kg.

Pets are not permitted in the restaurants, fitness center, spa or pool area.  Pet fee is Euro 150.00 per stay.

The management reserves the right to request the removal of the pet should it become an issue with other guests.
Pets must be crated if left unattended in the guestroom and must be leashed at all times on property.

Local City Tax: Casole d’Elsa city tax equal to Euro 5.00 per person daily, applicable up to the first five nights. Children under 12 years of age are exempt. Applicable from 01 April to 31 October from 2014 onwards.

Other Conditions:  For complete details about other conditions and policies applicable to a stay at Castello di Casole, please click here.